FAQ

Order processing

Orders with ready made items are generally processed and dispatched within 1-3 business days excluding bank holidays. Custom made items are varied timescales but it will be discussed before you make your purchase.

 

Shipping times

Items are shipped from the United Kingdom.

From dispatch the approximate times are as follows:

  • UK: 1-3 business days
  • Europe 3-5 business days*
  • Rest of the world: 7-10 business days*

* Items can be held up by Customs which is outside of my control. In these circumstances it can take up to 30 days to be processed and delivered. You have the option to select a tracked postage option at checkout but if you choose the untracked option then please wait for 30 days before contacting about your order if it has not yet arrived.

Please bear these times in mind before purchasing, especially if ordering around busy holiday times as it's likely to take a little longer.

We are not responsible for any customs charges incurred.

 

Standard or Tracked shipping options

At checkout you have the option to select a standard untracked shipping method or a tracked shipping method. If your order is above a certain value only tracked shipping will be available to insure your parcel against any damage or loss from the postage service for more valuable parcels. If you did not select a tracked shipping option then I cannot give you any information about the location of your parcel after being dispatched. Please read the above FAQ regarding getting in touch if your parcel is delayed.

 

Care Guide

Acrylic plastic can be brittle if a lot of stress is applied to it so please be careful and treat it well when wearing it and it should last you a long time. Do not wear earrings to bed and please be gentle when removing the backs. Keep chains clean and dry to avoid tarnishing- see FAQ below regarding chain materials for more information.

 

Recycling and Packaging

I try where possible to make sure packaging won't just end up in the bin. Items are dispatched in cardboard boxes that you can reuse or recycle. The tissue paper is made from recycled papers. Where possible I will reuse bubble wrap that materials have been sent to me in which would be great if you also reused, but if your order is sent wrapped in light green bubblewrap it is compostable!

Please note that packaging may differ slighty from photo. EG. Earrings might not be on a card backing.

 

Candy

I usually include a free piece of candy as a gift with orders but this is not guaranteed to be included. It will depend on stock. If you are veggie or vegan please make this known at checkout and I can accomodate where possible. If you do not wish to receive this you can also note this at checkout.

 

Incorrect Address

If you have given the wrong address and the item has already been dispatched then I have no responsibility for the item, including providing refunds or replacements. Therefore please double check that your address is correct before checking out. Providing your order has not been dispatched please message immediately to see if it's possible to amend it.

 

Custom orders

If you would like something custom made please feel free to use the contact form to discuss a quote. Let me know what it is you'd like and any particular specifications that would help me to give you a quote.
If you have certain colours in mind, preferences on the material (plain acrylic, mirrored, metallic, glitter, wood, UV etc) and the size you'd like then that would be very helpful.

Once the design is confirmed you cannot request any additional changes so be sure before you confirm.

Design mockups are only made after payment has been made.

Custom orders can take a little while depending on my schedule but I'll always do my best to speedily finish it for you to the best standard. The turnaround, depending on what other projects are underway, is usually around 3-4 weeks until it is dispatched but message me to find out at that time.

 

Can I use the custom design for my own purposes?

No. I retain all rights to the design created and can reproduce as and when I want unless it is your own design you drew or logo. You do not have the right to use the design I created for profit or marketing purposes without my permission. You can of course post photos of the necklace itself (and I'd love for you to tag me if so!) but you may not use the design artwork without first seeking my permission.

If you want to purchase the design rights so it cannot be reproduced or if you'd like to use it for your own purposes you must contact me to discuss.

 

How are things made? What should I bear in mind?

My pieces are lasercut and then constructed by hand. The photo should be a good representation of the item you're buying but as it is handmade it's natural to have some slight variances in positioning. Also bear in mind sometimes there might be a small amount of glue visible, but it'll always be clear and not noticeable unless scrutinized closesly. Mirrored materials used for earrings and necklaces may show a slight indent from earring posts or glue.
With custom orders I'll always do my best to match as closely as I can to the digital mockup but please bear in mind the two points above.

Colours may vary from photos slightly depending on your monitor settings.

 

Chain materials and Allergy queries

I use lead and Nickel Free metals so should be safe for those particular allergies, however I cannot 100% guarantee against this as I rely on the word of my chain suppliers. The glue used is E6000 which is a silicone based industrial strength one-part epoxy contact adhesive.

Earrings generally will use sterling silver stud posts or dangly hooks unless specified otherwise.

I use plated metals for chains which may tarnish over time if in contact with moisture or chemicals.Where possible avoid contact with perfume, sun-cream, sweat, water etc. It's best to keep your chains clean and dry but if you'd like a replacement chain further down the line then feel free to contact me for a replacement for a small cost.

If you'd like a more precious metal alternative such as gold or sterling silver then get in touch for a quote before purchase.

 

Refunds

Refunds are given providing the item is returned in the exact condition it was sent out within 14 days of receipt. If you change your mind about an order you will be responsible for the postage cost to return the item, please contact me before doing so.
No refunds are given for custom orders unless the unlikely event of being damaged upon receipt by the postal service.

 

Discount Codes

Discount codes may be redeemed on anything in store apart from Custom made orders. These require a lot of my time to design and put together, therefore I do not allow for custom orders to be purchased with coupon codes unless I run a specific discount event for custom designs.

If you purchase a custom order with a discount code the order will be cancelled and you will be notified to please remake the order without the code.